FAQs • Winchester, KY • CivicEngage

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Who do I contact for cable / internet problems?: If you are having problems with your Spectrum cable or internet service, please contact Spectrum at 1-888-406-7063.

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Public Works

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1. How do I report a street light outage?: Street light outages can be reported to Kentucky Utilities directly at 800-981-0600 or you may report your outage to the Engineering Department at 859-749-7272.

2. How do I establish utility service for an existing residence?: Inside City Limits, contact Kentucky Utilities at 800-981-0600 for electrical service. Contact Columbia Gas for heating (if you have gas heat) 800-432-9345. For water, sewer, and garbage collection call Winchester Municipal Utilities at 859-744-5434.

3. When will my street be cleaned?: Residential streets within the City limits are swept weekly. If you have any questions, please contact the Public Works Department at 859-744-3253. Street Cleaning.

4. Who do I contact for cable / internet problems?: If you are having problems with your Spectrum cable or internet service, please contact Spectrum at 1-888-406-7063.